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An ongoing project that will continue to grow and expand indefinitely, it is our aim to create a user-friendly website with all information relating to the area. If this help section does not solve your difficulty and there is anything that you cannot find on this site or if you are having any problems finding your way around, we would greatly appreciate your time and input in letting us know.
| I'm new to the internet
| Using this site
| Frequently Asked Questions
Using the Internet
If you are new to the internet it can all seem a little daunting at first and hopefully we can help to make life a little easier by explaining some of the terminology and the basic principles of the world wide web (otherwise known as www, which is why every web address starts with those letters). To make this introduction easier, we have highlighted the key points in bold print.
First of all - some of The Lingo:
web address - like the physical address where you live, this is the address of where all the different things on the internet live. It is their home. The home of this website, for example, is www.durban-north.co.za. The "co.za" bit tells the search engine what type of website it is or what country it is from, while durban-north is our unique address.
A search engine is what we use to help us find our way around the internet, kind of like a yellow-pages that does all the work for us. Normally people find a website by using a search engine like Yahoo or Google or Ananzi. Those are just names of some of the different search engines ("helpers") that we have on the internet. - There are thousands of search engines and some are bigger than others. This website has one too, which will help you to quickly find anything that you are looking for in this website. You will find it at the bottom right of your screen.
Browser - this is the name of the "machine" that operates the window you are currently looking at on your screen. It is inside your browser window that you are seeing this website and what you are reading here. At the top left of your screen you will see the name of your browser. It is most probably "Microsoft Internet Explorer" because that comes with your Windows package and is the default browser on most computers.
Your browser has a number of features that are there to help you on the internet. Lets start at the top.
Just under the name of the browser, you will see the words file, edit, view, favourites, tools and help. If you click on any of these, a small window (called a menu) will open up and give you different options of what you can do. Most people use the internet without ever using these, so we will not go into that further at this stage.
It is the buttons below these that are more important. First of all, these picture buttons are called "icons". The first icon you will have on the left is one that says "back". This is the one you will click if you ever see the words "click on your browser's back button". - It will take you to the previous page that you looked at on the internet because your browser window has a memory of where you have been. If you roll your mouse over any of these top buttons, they will become colourful and raise themselves. This shows that they are active - in other words, that they can be used. Sometimes a button will be a very light colour, which means you cannot use it. If this happens on the back button, it will be because the page you are on is the first page you have looked at in this session (since you went onto the internet this time), or because the website you are looking at has been designed not to let you leave the page. Sometimes it is because you clicked on something that opened a brand new page that has not got any history. As you may have gathered, it is not your browser that has a memory to take you back, but the actual browser window that you have open at the time. Close the window and you will lose that window's history.
The forward button also has a history. Let's say you are on the accommodation page, then go to the shopping page. Now you want to go back to the accommodation page again because you want to check on something that you saw there. You click the back button and it takes you to the accommodation page. You check what you wanted to check but now you want to go back to the shopping page you were on. If you click the back button again, it will take you to the page you looked at before you looked at the accommodation page the first time. If you want to go back to the shopping page (which you looked at after the accommodation page) you will use the forward button. Make sense?
The next icon (picture button) at the top of the page will be the stop button. This is what you will use if you told the browser to go somewhere and now have changed your mind. As long as you catch it early enough, it will stop whatever it was doing.
These first three busttons are the ones you will use the most if you are surfing (moving from one website or page to another on the internet).
The next icon is the refresh button. You might sometimes get a message on your screen that tells you to click your refresh button. Tha'ts when you will use this one. It happens when something goes wrong and a page cannot be opened for some or other reason. The refresh button makes the browser try again and hopefully get it right.
Next we have the home button and this will take you back to the very first page you saw when you opened your browser. You can make any web page on the internet your home page (starting page). If you would like to set the durban-north website as your homepage, just click on the house below and then click on yes when you are asked if you want to make this site your homepage.
If you are new to the internet, the rest of the buttons are not that important right now. As you get more comfortable with the internet, you'll probably figure them out for yourself anyway. For now, we have something more important to discuss: the address bar.
If you look under the buttons we have just spoken about, you will see the word "address". Next to that you will see a white box and right now it says "http://www,durban-north.co.za/help.html. Got it? If you go to a different page or website, this will change to whatever the address is of the page you are visiting. Why not have a look? Click anything on the menu on the right, look at the address, then hit your back button to come back to this page. I'll wait.
If you looked, then you saw how the address in the white space changes as you go to a different page. This is how you always know where you are on the internet.
More important however, is that you use this to get to completely new websites or pages. If someone tells you their web address, this is where you will type it in. All you have to do is click in the white address box with your mouse, delete what is there using your backspace or delete button, then type in the new address and either click on "Go" with your mouse, or press the "e;enter" key on your keyboard. Your browser will take you to the new address. This is the only place on your browser that you will type in an address you want to go to. Any other similar blank address boxes that you find on a webpage will be a search engine and may or may not take you where you want to go.
We spoke about search engines earlier, but there are two types of search engines. External and internal. An external search engine will look for what you are trying to find and will search the whole inernet for it. An internal search engine will search everything in the site you are visiting.
This website has an internal search engine and here's how to use it. (Also read further down about using this site). You will find the search engine on the right hand side of the page, at the very bottom of the menu. There is an empty white box (just like a smaller version of your browser's address bar, but this is one is called a search box). Under the white box is a grey box that says "search". You will type what you are looking for into the white box (just click in it with your mouse and you will see the cursor flashing. That means you can type in it). Once you have typed in what you are looking for, click on the bar that says "search". A new page will open with the different possible links to what you are looking for. Read the description and choose the one that you think is most likely. It will take you to the correct page or place on the page. If you decide not to search and want to go back to the page you came from, just click on the grey bar that says "back to previous page".
What must you type into the search box? If you are looking for something in particular, for example, a high school, just type in the main word or words, eg: high school. If you just type in "school" you will get the links to all the school pages, including primary and pre-primary schools. In this example, you could even just type in the word "high" and one of the links that will come up in the results will be the high schools link.
What are links? Links are literally pictures or words that are linked to other pages or websites on the internet. These are essentially short-cuts to help you get around. Links are normally a different colour to the rest of the text in the page.
Under the menu heading on the right, for example, everything is a link except the search box. (If you got to this help section then you know that already!) Sometimes you will know that something is a link because you will see the words "click here". Most times you will know something is a link because your mouse pointer will normally become a hand with a pointing finger as your mouse passes over the link. On most websites, links are blue and underlined, like this. If you click on this link it will only move the page up a bit because I am just using it to demonstrate, but you will see how the hand appears when you move your mouse over it. On this website the links are brown, but if you have already visited that link, it will be green. Just to avoid confusion, links are also sometimes called hyperlinks.
Well, I think that covers the most important points. You may now want to read through the section below which explains more about using this site in particular.
Using this Website
The site is divided into main categories which appear on the floating menu on the right of each page. Where a category is large, you will find all the links to the related sub-sections at the top of the main page for that category.
We have also taken every care to ensure that the site is thoroughly cross-linked to make finding what you are looking for as easy as possible and, hopefully, following a logical flow.
If, for example, you have a business and need to find business suppliers or service providers, the main menu link "business and services" will take you to the "local information" page. At the top of that page you will find all the main links for that section. In other words, everything that is not related to any of the other main menu items. Once you select the page you want, it will most likely have a further selection of links at the top to help you get to more specific areas within that category.
In the same way, if you are looking for things to do, then click on the menu link "entertainment and leisure". This covers all activities, sightseeing, attractions, events, restaurants, sport, movies and all other information related to leisure. - The fun and interesting stuff. The link will once again take you to the first page in this category, the "to do" page, where you will find links to all the sub-categories listed at the top of the page. Clicking on these links will take you where you want to go.
If you are looking for something specific, the easiest is probably to use our internal search engine, which is at the bottom of the menu on every page. Every effort has been made to make this as comprehensive as possible, but if you still do not find what you are looking for, try these search engine tips:
Use a more generic term. For example, instead of Sealy Posturpaedic, enter "beds" as your search term. Or, instead of "neurosurgeon", enter "specialists". Also try using the singular if the plural returned no results, and vice versa. If your search is turning up too many results, try using a phrase instead of a single word and remember to write it in quotation marks. For example, "computer maintenance" instead of just the word computer.
Please also look through our FAQ section below for more information.
If this STILL doesn't help, please let us know. We appreciate the time you take to bring things to our attention or make any suggestions to help improve this site.
Frequently Asked Questions
Why are some listings just a name and number while others give more information?
Listings that have only a name and phone number are free listings that we have added to give you as much information as possible. Listings that have more information are paid listings that have been added by organisations, businesses and institutions who take their customers seriously and understand that you don't want to waste your time making countless phone calls just to get basic information. For your convenience, all organisations who have free listings will however be given the opportunity to upgrade to a content listing by the end of April 2004. In addition, this site is intended as a never-ending project: constantly growing and evolving with time. Do yourself a favour and keep checking back.
Why do some listings have phone numbers and others don't?
If you have a look you will see that listings without phone numbers are a different colour and have the word (link) written next to them. This means that the information on that listing appears in another section. If you click on the listing it will take you straight there. We have done this to avoid cluttering the site with duplicated information, but at the same time trying to ensure that you will find the information no matter what kind of logic is followed. Realising that our logic may not be the same as everyone else's, we would welcome any suggestions on additional cross-referencing.
I have done everything you have suggested and still cannot find what I am looking for!
This site is an ongoing project that is continually growing in order to contain all related information. It is possible that, despite our best efforts, we have not yet listed the item that you are looking for. In fact, we may not even have thought of it yet! It is a mammoth task to create a fully comprehensive directory and we would be very appreciative if you would bring any lack to our attention. Just email us and we will get right on it. We'll even let you know once its done.
If I email you, will I end up getting more spam mail than I already do?
I emailed you and have had absolutely no response.
We have a strict policy on a one-day maximum response time and acknowledge every single email that comes in. If you have not received a response, please email us again, because we never received it for some or other reason.
I have an event coming up and would like to advertise it on this site, but it is just a one-off. Is this possible?
Absolutely. We would love to showcase your event. Please email us an outline of the event, including dates, etc. and we will contact you.
If you have any further questions, please do let us know and we will add it to this section to help other users.
| I'm new to the internet
| Using this site
| Frequently Asked Questions
We are aiming at creating a user-friendly website with all information relating to the area. If this help section did not solve your difficulty and there is anything that you cannot find on this site or if you are having any problems finding your way around, we would greatly appreciate your time and input in letting us know.